FAQ
Your FAQS answered
From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.
General Questions
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You must be at least 18 years old or the legal age in your country to view or purchase products.
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If the item you’re chasing is out of stock and you need to know when the item will be back in stock, contact us here.
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We allow returns to be made 5 calendar days after you have made your purchase if you are not content with your purchase.
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If you have received a defective item, please contact our Customer Service department.
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If there is a mistake in the item shipped to you, please let us know so we can replace it for you.
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To protect the health of our employees and customers, we cannot exchange Product s. It is the responsibility of the customer to ensure that they are ordering the correct product.
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All sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.
Payment & Shipping Questions
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Yes, we take security very seriously. We never need to store your credit card details on our system.All transactions on our website go through a Secure Socket Layer (SSL).
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Our payment process is PayPal, the trusted leader in payment processing. Through PayPal, you can pay with your PayPal balance or with most major credit cards such as Visa, America Express, Discover and Mastercard.
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All prices for our products are listed in dollars (USD).
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All orders are are generally shipped within 24-48 hours of receiving your payment, weekends not included. We wanted to provide full transparency with our shipping timelines and thank you for your understanding.
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Do you want to find your shipping information? You can Track Your Order by clicking here.Or please contact our team to make them aware and they will follow it up for you straight away.
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Yes. We will setup your shipping location once your account is approved. Your order shipping date may be delayed few days if the place is remote because we need find out proper carrier to send out to avoid remote fee, otherwise we will contact you for remote fee or order could be cancelled. If you are unsure whether your location is considered a remote area, we recommend contacting us to confirm.
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Yes, you can track your order. You can Track Your Order by clicking here.
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All orders are shipped 100% discreetly using nondescript boxes with no identifying marks or branding.
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